CASE STUDY of E2E logistic management platform RBN Africa

RBN Africa has a search function meant to ease the search of products and services on the mobile app. This feature is handy for the users and serves as an escape whenever users get lost on the app. It is a function that allows the users to go directly with their search and make their orders with the most specific matching search results. The search bar allows users to search for product categories, products and other services that RBN Africa offers its customers.

The search bar is essential to consider for any mobile application that cares about ensuring an excellent user experience.

Payment gateways are essential in e-commerce websites and mobile applications that offer paid services. They are the medium through which monetary transactions are initiated, recorded, processed, accepted or declined online.

Prometteur has integrated multiple payment gateways that works internationally. Payment gateway uses data encryption to keep credit card details secure and protected from cybercriminal elements. So, once a customer is ready to pay for a service, the customer can click to select a preferred payment gateway option, enter credit card details, and proceed to make payment.

RBN Africa has an order management dashboard that allows all customers to place, cancel or modify their orders using the mobile app. This is an essential feature because it makes many things more accessible and shows an excellent level of transparency from the company.

Customers can have control over their orders and have a sense of ownership because they get notification about their charges.

The order management allows RBN Africa to have a soundtrack record of all transactions performed by each customer on the app, making it easier to offer the best-personalised customer support services. Customers can also see the history of their activities on the app, and if they want to repeat some of these orders, it is very easy for them.

Order management gives RBN Africa the ease of data control used for managing payment to deliveries of orders to customers. This is a critical factor for any online business company. They also have an advantage in analysing the data available and using them to make an informed decision on the future of the business, especially on how to improve on their services.

Every user must create an account on the mobile app and log in using a username and a password for security reasons and allow RBN to control the app's security easily.

Every registered user is immediately given access to a personal dashboard where relevant information about their activities on the app is visible to them. Users can access information like their usernames, orders, deliveries, cancelled orders and modified orders.

The RBN Africa mobile application was built by Prometteur Solutions, and they used different app development stacks to develop the product. The dev tools include Flutter, Firebase, PHP, WordPress and MySQL. The user interface is top-notch with a high level of responsiveness, and the mobile app is cross-platform.

The RBN Africa mobile app performed as expected, and our development team is always on standby to stabilise or improve the app after it went live. Perhaps the app should allow your customers to quickly find their ideal products and place an order online, just like the RBN Mobile app.